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People have already told those people that the product violated the terms of use for Capital Bikeshare.

I think Alta's position is reasonable. If they don't act on this, then other people could start adding other equipment and building businesses around these add-on products, with no safety checks or testing. What if an add-on product turns out to place an unusual load on a section of the bike, leading to catastrophic failure? Or what if a product significantly decreases the useful life of CaBi bikes, resulting in massive increases in maintenance and equipment replacement costs for the system?

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