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hopefully SMARTBIKE expands in DC

it is a great concept that has much room for growth

Not winning any customer service awards, though. Unreturned calls to the number listed on the card, ignored email requests, etc. The cherry was them making public the email list for their customer base last week (no reply to my email about that, either). On the upside, I now have an email list that could be useful in advocacy efforts in the future . . .

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